Privacy Policy

1. Who we are

Vanfleek ("Vanfleek", "we", "us", "our") operates vanfleek.com.ng and the product/service ordering pages, funnels and checkout flows linked from it. This Privacy Policy explains what personal data we collect when you browse our pages, submit an order, or request a service, why we collect it, and the choices and rights you have over it.

If you have any questions about this policy or how your data is handled, contact us at omokhojedaniel@gmail.com or on WhatsApp at +2348166749367.

2. Information we collect

We collect information in the following ways:

• Information you provide directly — your name, phone number, WhatsApp number, email address, delivery address, landmark, state/region and locality, and any details you enter when placing an order, requesting a service, or submitting a project/lead inquiry.
• Order and delivery information — the products or services ordered, quantities, pricing, payment method (including Pay-on-Delivery), delivery status, and, where a rider or dispatch agent handles your order, delivery confirmation details such as a proof-of-delivery photo, signature, or GPS location captured at the point of delivery.
• Automatically collected information — your IP address (stored in hashed form), browser/device type, referring page, and the marketing source, campaign or advertisement that led you to us (for example via UTM parameters or a Meta/Facebook advertisement).
• Cookies and similar technology — we use cookies and pixels (including the Meta/Facebook Pixel and Conversions API) to remember your session, measure which advertisements led to an order or lead, and improve our marketing. See Section 6 below.

3. How we use your information

We use the information we collect to:

• Process, confirm and fulfil your orders, including coordinating pickup and delivery with our riders/dispatch network;
• Contact you about your order or inquiry by phone, WhatsApp or email — for example to confirm an order, arrange delivery, or follow up on a service request;
• Respond to project or service inquiries and prepare quotes or proposals;
• Measure and improve the performance of our advertising, including attributing orders/leads back to the advertisement or campaign that generated them;
• Detect and prevent fraud, abuse, and misuse of our ordering forms;
• Comply with our legal and tax obligations.

We do not sell your personal information to third parties.

4. Who we share information with

We share information only where necessary to run our business:

• Delivery/fulfilment — riders, drivers and logistics partners who need your delivery address and phone number to complete delivery of your order.
• Meta Platforms (Facebook/Instagram) — when you arrive via a Facebook/Instagram advertisement, we may send limited, hashed event data (such as that a purchase or lead occurred) back to Meta through the Conversions API, to measure and improve our advertising. This does not include your name, phone number or address in readable form.
• Google services — we may use Google Drive, Google Sheets and Google Business Profile to store media, back up order/lead records for our internal team, and manage our business listing.
• Email and messaging providers — to send you order confirmations and updates.
• Legal and safety — where required by law, regulation, or a valid legal request, or to protect the rights, safety or property of Vanfleek, our customers, or the public.

We do not share your information with third parties for their own independent marketing purposes without your consent.

5. How long we keep your information

We retain order, customer and lead records for as long as reasonably necessary to fulfil the purpose they were collected for, to maintain accurate business and tax records, and to resolve any disputes. You may request that we delete your information as described in Section 7, subject to any records we are legally required to keep.

6. Cookies and advertising

Our pages use cookies and similar technologies to keep your session active while you browse or check out, and to measure which advertisements and campaigns are effective. If you arrived from a Facebook or Instagram advertisement, we may use the Meta Pixel and Meta Conversions API to tell Meta that a visit, lead, or purchase occurred, so that our advertising can be optimised. You can control cookies through your browser settings and manage your ad preferences directly with Meta through their own tools.

7. Your rights

Under the Nigeria Data Protection Act/Regulation and general good practice, you have the right to:

• Ask us what personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Ask us to delete your information, subject to any legal or accounting obligation we have to retain it;
• Withdraw consent to marketing contact at any time.

To exercise any of these rights, contact us at omokhojedaniel@gmail.com. We will respond within a reasonable time.

8. Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), restricted internal access to customer data, and secure storage of sensitive credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact us

Vanfleek Technology
Email: omokhojedaniel@gmail.com
WhatsApp: +2348166749367
Website: vanfleek.com.ng